Custom portraits

JANE LEA ART TERMS AND CONDITIONS

By purchasing items from this website or by ordering a commissioned portrait, you the buyer agree to all the terms detailed below. No permission is given by Jane Lea in respect of the reproduction of any images or other material on this website or commissioned work. Should you wish to use an image, please contact the artist. All Rights Reserved.

PAYMENT

Portrait commissions will be accepted with a 50% booking fee (non-refundable if work has begun) to secure a slot in my work schedule and waiting list. Once the portrait is completed and you have approved the portrait via email, you will need to pay the outstanding balance before the portrait is delivered. The portrait will not be delivered until all balances have been fully paid and cleared. All orders must be paid  either by zelle, PayPal, Venmo, Cash App, or in cash.  Local orders can be paid for with cash upon collection. Please be aware that I work on a first-come, first-served basis and there may be a waiting list.

CANCELLATIONS

If the Client wishes to cancel once the portrait has been started, there will be no refunds and all monies paid will be retained by Jane Lea to cover Artists' time, administration, labor, and materials used.

PORTRAIT PRICES

Portrait prices are as per the current published portrait price list on my website regardless of any older business cards or leaflets you may have. For other commissions, I will quote the client and this will be the payment required.

EXCHANGE RATES

Any currency converter used is for estimation and information only. Exchange rates will be calculated either by Paypal or as per the current exchange rates during the time of payment. Jane Lea cannot be held responsible for currency rate changes.

IMPORT TAX & DUTIES

If a delivery incurs any import tax or duties, the Customer or Client is solely responsible for these fees. 

PORTRAIT COMPLETION TIME SCALE

An anticipated date of portrait completion will be given at the time of booking. While every effort will be made to meet this, it should not be regarded as an absolute guarantee. I keep a log of my portrait commissions allowing 1-4 weeks to complete each one. I usually have an assortment of commissions I work on at any one time, so if you need your commission for a specific date, please order early. 

DELIVERY & POSTAGE

Unframed portraits will be sent securely packed, with tracking to ensure safe and timely delivery. All orders are shipped securely with a tracking number to the address you provide. If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order. Most items are shipped within 3-5 business days from portrait completion.

All portraits are packaged in a very high standard, so in the unlikely event your portrait gets damaged in transit, please photograph the packaging and portrait and email Jane Lea immediately. The portrait is to be returned to Jane Lea in its original packaging at the Client's expense, both ways. Once received, I will create another portrait at no additional cost. The lead time will depend on Jane Lea's waiting list at the time of the return. 

LOCAL DELIVERY

Arrangements will be made to deliver the completed  portrait to you.

PORTRAIT AMENDMENTS

The client is able to make suggestions to a portrait from Work-In-Progress photographs which will be carried out at no extra charge, however, if these alterations deviate from the original commission, an additional charge may be made to the client. No amendments will be made once the portrait has been approved.

GUARANTEE

If you do not approve the finished portrait, you are not required to make any further payment and the portrait will remain property of Jane Lea. Due to the nature of custom commissions, once the finished portrait has been approved by the client and shipped, no refunds will be made.

WEBSITE IMAGES

Although every effort is made to ensure that images displayed on Jane Lea's website are as accurate as possible, Jane Lea cannot guarantee an exact colour match to the product displayed on your screen due to individual screen and color differences.

Jane Lea retains copyright on all artwork produced and reserves the right to use paintings and drawings for Jane Lea’s own promotional material. Client emails may be used in whole or part for testimonials on Jane Lea ’s website.